Top 10 Questions to Ask Your Letting Agent: A Tenant and Landlord Guide

Selecting the right letting agent is a crucial step in ensuring a smooth and successful rental experience for both tenants and landlords.

To make an informed decision, it's essential to ask the right questions during the selection process.

The top 10 questions to pose to your letting agent, helping you assess their expertise

What Services Do You Offer?

Clarify the range of services provided by the letting agent. This may include property management, tenant screening, rent collection, and handling maintenance issues.

What Are Your Fees and Payment Structure?

Understand the letting agent's fee structure, including any upfront costs, ongoing fees, and potential additional charges, this transparency is crucial for budgeting purposes.

How Do You Market and Advertise Properties?

Inquire about the letting agent's marketing strategies for promoting vacant properties, this question helps assess their reach and effectiveness in attracting potential tenants.

What's Your Tenant Screening Process?

Understand the process the letting agent employs to screen potential tenants, this should include checks for credit history, rental references, and employment verification.

How Do You Handle Maintenance and Repairs?

Discuss the letting agent's approach to property maintenance and repairs. Determine their responsiveness and the procedures in place for addressing issues promptly.

What's Your Policy on Lease Renewals and Terminations?

Seek clarity on how lease renewals and terminations are handled, this includes the notice period required and any associated fees or processes.

Can You Provide References or Client Testimonials?

Request references from current or previous clients to gauge the letting agent's track record and client satisfaction. Testimonials can offer valuable insights into their professionalism and reliability.

How Do You Handle Rent Collection and Arrears?

Understand the procedures in place for rent collection and how the letting agent deals with arrears. This information is crucial for both landlords and tenants.

What Technology and Tools Do You Use for Property Management?

Inquire about the technology and tools the letting agent utilises for property management, this could include online portals, communication platforms, and software for efficient operations.

How Accessible Are You for Communication?

Establish expectations regarding communication. Ask about the preferred channels for reaching the letting agent and their typical response times to inquiries.


By asking these ten essential questions, tenants and landlords can make informed decisions when selecting a letting agent. Open communication and transparency are key to establishing a positive and successful landlord-agent-tenant relationship.

Remember, a well-chosen letting agent can make a significant difference in the overall rental experience, ensuring a hassle-free and mutually beneficial arrangement for all parties involved.


About Park & Bailey

Park & Bailey Estate agents have been in the business of selling and letting property in Surrey and Sussex since 1953, making us one of the longest established estate agents in the area with a local network of 5 offices.

For any inquiries or assistance regarding our services, please don't hesitate to contact our dedicated team.